Shipping & Returns
Shipping Policy
North Peak Shop ships to customers within the United States. Orders are fulfilled and shipped by our trusted third-party suppliers and fulfillment partners.
Shipping costs, when applicable, are shown at checkout before you complete your purchase.
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Processing Time
Please allow 1–3 business days for your order to be processed and prepared for shipment.
During high-volume periods, processing may take slightly longer.
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Estimated Delivery Time
Most orders arrive within approximately 7–15 business days after shipment.
Delivery times may vary depending on your location, carrier delays, weather conditions, holidays, and product availability.
Some items may arrive in separate packages if they are shipped from different fulfillment locations.
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Order Tracking
Once your order has shipped, you will receive a confirmation email with tracking information when available.
Please allow 2–5 business days for tracking updates to appear after your shipment is dispatched.
Returns & Refunds
We want you to be happy with your purchase. If you are not satisfied with your order, please contact us within 30 days of delivery.
To request a return or refund, email us with your order number, the item name, and a brief description of the issue.
Returned items must be unused, in original condition, and returned in their original packaging whenever possible.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.
Include your order number and clear photos of the item and packaging. We will review your request and work with you to provide an appropriate solution, which may include a replacement or refund.
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Non-Returnable Items
Certain items may not be eligible for return for hygiene, safety, or final-sale reasons. Personalized items may also be non-returnable unless they arrive damaged or incorrect.
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Contact Us
For questions about shipping, returns, or your order, please contact us at:
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We are here to help and will respond as soon as possible.